Whitehawk Associates


Improving and optimizing business processes step by step

As a company grows and develops, its business processes also grow and develop with it. Depending on the size of a company, many business processes are started every day.

A business process consists of a sequence of steps

This can be done in any particular order to achieve the desired result.

Everything from activities for a new client. For sales, marketing, customer service requests, order fulfillment, human resources, and accounting.

These processes are evolving and must be constantly evaluated, improved, and optimized. Otherwise, customer and employee dissatisfaction can result. This leads to inefficiencies and loss of profitability.

What is Business Process Improvement and Optimization?

Whitehawk Associates BPM involves a well-thought-out plan. One that addresses the ongoing requirements for process execution and evaluation.

The improvement and optimization of business processes are at the heart of this strategy. Operating practices identify and resolve all issues and concerns.

The aim of improving and optimizing business processes is to redesign an existing process. Therefore, it helps to be much more efficient.

At Whitehawk Associates, we are streamlining these processes. Updating all communications, in turn, reducing errors and costs.

These improvements must be continuous. They must become a new norm as organizations change and evolve. This enables the implementation of new technologies.

Streamlining your Business Processes

These techniques put the customer at the center of all your business operations:

  •  ‘Six Sigma’ has been around since the mid-1980s, a general approach to process improvement and quality management. Using the DMAIC concept (define, measure, analyze, improve, control) as a framework. Continuously improving all processes.
  • Lean Thinking focuses on specific tasks that add value to the customer. Identifying key areas of potential process inefficiencies.
  • Quality management or QM is also extremely popular and is used by many global manufacturers and authorities.
  • Focus on the elimination process. Find bugs and improve the quality of the end product and services.

Why is business process efficiency important?

Are you digitally transforming your business? If so, you will find yourself in a very competitive business landscape. Every inefficient process negatively impacts the overall business operations of your company.

All it takes is one bad process to hurt your resources, profits, and quality of service. Creating a bottleneck effect. This can prevent all processes, increase costs and even force you to miss important deadlines.

As your company will know very well. Efficient business processes can be complex and very time-consuming. As a result, Whitehawk Associates Streamlined-Services keeps all of these processes 100% up-to-date, expanding when needed, and continuously optimizing them.

People Naturally Resist Change

Employees and customers rarely like change. Especially when the business process can take a long time. It’s nothing to worry about. Here at Whitehawk Associates, we use our proven and highly successful “Streamline System” for all business improvement processes. By automating certain tasks, we increase the return on investment. Improving overall employee and customer satisfaction.

WHA’s business processes offer you a well-planned strategy for an easy and stress-free upgrade optimization.

Steps to Improve and Optimize a Business Process

When planning a business process improvement and optimization initiative, identify the business goals, where improvement is needed. A purposeful vision lays the foundation for measuring and evaluating your company’s progress.

  1. Identify a single process that needs improvement.

Try to focus on a single process that needs immediate improvement. It doesn’t matter how small you think it is. Communicate with all employees. Do this to identify which tasks and activities are always taking the most time and consuming the most resources. Now collect the data on how to improve these processes.

Choose a task that is the least complex and takes the least amount of time. This shows an immediate return on your investment, regardless of size.

  1. Set business goals for process improvement and optimization

Once you have identified the process for improvement. Define your goal for process optimization.

Setting smaller, immediately measurable goals, and designing a plan to achieve those goals. Plus, you must have a clear understanding of what optimization will achieve.

For example, will it be financial savings? resource savings? or time savings? Communicate these goals clearly to your whole workforce. This way everyone will be on the same page and in complete agreement.

  1. Create a map of the existing process

Map the business process visually. Use business process modeling methods that have been successful over the past decades. These tools will help you to understand. Defining how a current process flows through various departments. Plus, recognize the steps, and process components running sequentially or in parallel with one another.

  1. Target specific tasks for automation

Automation allows for the rapid improvement and optimization of your business process. Eliminating manually caused problems, solving repeatability and quality issues, and removing inefficiencies.

Determine what monetary and time resources are available. Invest these in your business process automation software.

  1. Test the new process before full implementation

Testing and quality assurance are extremely important steps. These will ensure that the new process will work before full-scale implementation. Optimized business processes can often have unforeseen circumstances. Test the entire process before full implementation. Avoid the need for re-examination and redesign after deployment.

  1. Continuously improve and monitor the post-deployment process

Finally, everything is fully implemented. Measure all data for efficiency and effectiveness of the new process. As market conditions and business operations change, business processes also change too.

Thus, a business process requires continuous evaluation and monitoring. This will ensure it provides more value compared to the old process. Collect feedback from your whole workforce. Then track the process for any new issues, and fix them.

The Whitehawk Association knock-on effect

Let Whitehawk Associates improve and optimize your business process. In turn, positively affecting every aspect that you, your customers, and the workforce experience, in your Company, enterprise, and business.